General Terms and Conditions
The team at Luxury Hideaway (LH) will always strive to make your stay in our luxury vacation properties as pleasant as possible. Therefore, you should be aware of what services you can expect from us and what obligations you undertake. Please read the following terms and conditions carefully, as your telephone or written booking constitutes acceptance of our regulations.
1. Conclusion of Contract
The booking registration, which can be made in writing, orally or by telephone, becomes binding upon receipt by LH. You, as the registrant, are liable for all contractual obligations of the participants listed in the registration or booking confirmation by you.
On the website of luxury-hideaway.com, we provide the mediation of third-party services, namely the mediation of holiday accommodations (fincas and villas) which are contractually connected with us. LH thus has the position of a provider of a single service between the guest and the owner/landlord. By submitting your travel registration based on our offers of fincas and villas on our website, you offer to enter into a mediation contract with us. The travel mediation contract is concluded upon acceptance of the registration by us. We will also inform you in writing of the acceptance, for which no special form is required, by sending a travel confirmation/invoice.
Please notify us immediately if, as the booking registrant, you have not received your arrival documents no later than 14 days before the booked stay. In this case, provided that you have made the payment, we will send the arrival documents immediately upon proof of payment or hand them over no later than one day before the arrival date. If you do not notify us and do not start the stay due to missing arrival documents, we must treat it as a chargeable cancellation unless there is already a defect at that time which entitles you to cancel (cf. paragraph 5).
After receiving the written booking confirmation, a deposit of 30% is generally due. The deposit will be credited towards the remaining rental price.
The remaining balance is due 42 days before the start of the rental period, as is the security deposit for the rental property. For short-term bookings within the 42-day period, the entire amount is due immediately and before the start of the stay. If the rental price is not paid on time or only partially paid, LH may withdraw from the contract and claim damages (see provision under paragraph 5). After full payment, travel documents will be issued. In the event of non-payment or partial payment, LH reserves the right to refuse access to the rental property on site or to withhold other services. If the rental customer fails to make the payments at the agreed times and LH has to send reminders, we are entitled to charge a flat-rate reminder fee of up to € 10 per reminder and default interest of 8% above the base rate of the European Central Bank on the payment claims.
In special cases where LH acts not as a provider of a single service but as a mediator, the deposit - depending on the property and contracting party - can be up to 50% of the rental price and the remaining balance can be due up to 90 days before the start of the rental period.
The security deposit will be refunded after release by the respective property management. It will be retained in the event of damage until the situation has been fully clarified.
3. Services / Prices
The scope of the contractual services is bindingly based on the service descriptions on our website, which have become part of the contract, as well as on the information in the booking confirmation/invoice that refers to them. Supplementary agreements that modify the scope of the contractual services require explicit written confirmation. This also applies to deviations from the written form clause.
Changes or deviations from the agreed content of the mediation contract that become necessary after conclusion of the contract and that were not brought about by LH in bad faith are only permitted if the changes and deviations are not significant and do not impair the overall character of the booked stay. Any warranty claims remain unaffected insofar as the modified services are defective.
On the day of arrival, the check-in time, unless otherwise agreed, is from 4:00 pm, and on the day of departure, the finca/villa must be vacated no later than 10:00 am. If these times are not adhered to without written approval from LH (e.g. vacating the finca/villa after 10:00 am), LH is entitled to charge the customer a fee of up to 2 days' rent plus any costs incurred by the late departure.
If the rental customer accommodates more persons than the maximum occupancy stated on the website without LH's approval, the following applies: In the case of over-occupancy, i.e., if the maximum occupancy specified in the description is exceeded, LH can charge 80% of the rental price per additional person as it is proportionally derived from the maximum occupancy price per person.
Rental customers can cancel their stay at any time before the start of their stay. The cancellation must be made with the booking number specified. In the customer's interest and to avoid misunderstandings, we strongly recommend that the cancellation always be made in writing. The date of receipt of the cancellation notice by LH is decisive for the cancellation date.
If a customer cancels the accommodation contract or is unable to take up the stay (e.g. due to missed connections), we may demand reasonable compensation for the arrangements made and our expenses. The amount is based on the price for accommodation:
In general, LH may demand cancellation fees in the event of cancellation of the booked stay of up to 20% up to 45 days before the agreed rental start date, 50% from the 44th to the 35th day before the agreed rental start date, and 80% from the 34th day before the agreed rental start date as well as in the case of non-appearance.
LH reserves the right to demand a higher, individually calculated compensation instead of the above-mentioned lump sums if LH can prove that substantially higher expenses were incurred than the applicable cancellation fee in each case. In this calculation of compensation, saved expenses and other possible uses of the booked service are usually taken into account, quantified and justified. The customer is free to prove that lower costs were incurred than those specified in the above-mentioned lump sums or cancellation policies of LH.
In special cases where LH acts not as a provider of an individual service, but as a mediator, different cancellation fees may apply depending on the object and contracting party
6. Use of the property
The accommodation booked by you may only be used for tourist purposes. Any commercial use is generally only possible upon request. This includes commercial filming and photography as well as events of any kind. In particular, commercial use of photographs and films taken in our properties requires written permission from LH. An exception is the use of the property for ordinary home office activities.
Pets are only allowed in LH rental properties upon request. Approval must be given in writing. Additional cleaning fees will be charged for unauthorized pet transport. A violation can lead to cancellation and early departure.
7. Cancellation insurance
Due to the strict conditions of cancellation and the associated high cost in case of risk, it is recommended that you take out cancellation insurance when booking. LH has concluded a framework agreement with the insurance company Hanse Merkur at favorable conditions and will, upon your request, take out cancellation insurance in your name. Please refer to our website or the enclosed policies in your booking confirmation for the exact insurance terms.
Our liability under the rental agreement for damages that are not bodily injury is limited to three times the total price, 1. If a guest's damage is not intentionally or grossly negligently caused or 2. We are solely responsible for damage to a guest due to the fault of a service provider.
Our liability is excluded or limited to the extent that liability of a service provider is also excluded or limited due to international agreements or laws based on such agreements that apply to the services to be provided by a service provider.
Claims for non-contractual performance of services must be asserted against LH in writing, if possible.
During your stay, we recommend careful handling of your property. Luxury Hideaway is not liable for lost or stolen valuables.
9. Participation Obligation
The tenant is obliged to cooperate in accordance with the statutory provisions in the event of service disruptions and to avoid or minimize any damages. Any complaints must be reported immediately on site to the office responsible for you according to the booking confirmation or our office in Germany: Kurfürstenstr. 34, 80801 Munich. You can reach us by phone at +49 (0) 89 540 440 20, from Monday to Friday from 9:00 a.m. to 5:00 p.m. (CET). Outside these times and on all Sundays and public holidays, an emergency mobile phone is available 24 hours a day, which is also listed in the booking documents and in the house book. Please provide your name, location, accommodation with arrival date, and booking confirmation number. If you culpably refrain from reporting the complaint, there is no reduction in the rental price. This only applies if the complaint is clearly hopeless or unreasonable for other reasons. We are entitled to remedy the situation by providing an equivalent or higher-value replacement service. The remedy can also be refused if it requires a disproportionate amount of effort.
If you want to terminate the brokerage contract due to a defect for an important, recognizable reason because it is unreasonable, you must first give us a reasonable period of time to remedy the situation. This only does not apply if the remedy is impossible or is refused by us, or if immediate termination of the contract is justified by a particular, recognizable interest on your part.
Corrections of errors as well as printing and calculation errors are reserved. All information in our brochures corresponds to the state at the time of printing. The invalidity of individual provisions of the brokerage contract does not result in the invalidity of the entire contract. The same applies to the travel conditions. Munich is the place of jurisdiction and performance to the extent permitted by law.
Luxury Hideaway GmbH